Privacy Policy

Portage Systems ("we", "us", or "our") operates Quill Roster, an event production and ticketing platform. This Privacy Policy explains how we collect, use, store, and protect personal information when you use our website and services (the "Service"). By using the Service, you agree to the practices described in this Policy.

We collect information that you provide directly to us and information generated automatically when you use the Service.

• Account information: your name, email address, password hash, and workspace details when you register or are invited to a workspace.
• Organization and roster data: event names, schedules, participant and speaker profiles, sponsor information, attendee lists, and other content you upload to organize your events.
• Ticket purchase information: when you buy a ticket or RSVP to an event, we collect your name, email address, and any information the organizer requests. Payment details are handled by Stripe and are not stored on our servers.
• Usage data: device and browser information, IP address, pages visited, feature usage, and error logs. This helps us operate and improve the Service.

We use the information we collect to:

• Provide, maintain, and improve the Service;
• Process subscriptions, ticket purchases, and refunds;
• Communicate with you about your account, events, and support requests;
• Generate analytics and detect errors or security issues;
• Comply with legal obligations and enforce our Terms of Service.

We use Stripe to process subscription payments and event ticket purchases. When you enter payment information, it is sent directly to Stripe using secure encryption. We do not store full credit card numbers or bank account details on our own servers. Stripe's handling of your information is governed by Stripe's privacy policy and terms.

We use trusted service providers to host and operate the Service. These include infrastructure and hosting providers, email delivery services, and analytics platforms. We only share information with these providers to the extent necessary to perform services on our behalf, and we require them to protect your data.

We use cookies and browser local storage to keep you signed in, remember your preferences, and understand how the Service is used. You can control cookies through your browser settings. Some features may not work correctly if you disable cookies entirely.

We retain your information for as long as your account is active or as needed to provide the Service. If you delete your account or workspace, we will delete or anonymize your data within a reasonable time, except where we need to retain it for legal, security, or business continuity purposes.

We use industry-standard security measures, including encryption in transit, access controls, and regular monitoring, to protect your data. No online service can be completely secure, and we cannot guarantee absolute security. You are responsible for keeping your account credentials safe.

Depending on your location, you may have the right to access, correct, delete, or export your personal data. You can update much of your information from your account settings. To request deletion or ask about your data, contact us at support@portage.systems. We will respond within a reasonable time.

The Service is not directed at children under 13 years of age, and we do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us and we will delete it promptly.

We may update this Privacy Policy from time to time. If we make material changes, we will notify you by email or through the Service. Your continued use of the Service after the changes take effect means you accept the updated Policy.

If you have questions or concerns about this Privacy Policy or our data practices, contact us at support@portage.systems.